Refund & Cancellation Policy
Effective Date: July 12, 2026
Last Updated: July 12, 2026
1. Introduction
This Refund & Cancellation Policy applies to all products and services offered by InsightAxis Consulting (OPC) Pvt. Ltd. (“Company”, “we”, “our”, or “us”), including our websites, Learning Management System (LMS), online courses, digital products, subscriptions, consulting services, webinars, workshops, downloadable resources, and other digital offerings.
By purchasing any product or service from us, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
2. Digital Products and Online Courses
All purchases of digital products and online courses are final.
Because customers receive immediate access to digital content, downloadable materials, videos, software, or learning resources after purchase, InsightAxis Consulting (OPC) Pvt. Ltd. does not provide refunds, returns, exchanges, or credits for:
- Online Courses
- Recorded Training Programs
- Live Online Training (after access has been provided)
- LMS Subscriptions
- Membership Plans
- Digital Downloads
- Templates
- E-books
- Study Materials
- Software Licenses
- Digital Tools
- AI Resources
- Certificates
- Educational Content
Please review the course details, features, pricing, and system requirements carefully before completing your purchase.
3. Consulting and Professional Services
Fees paid for consulting, advisory, implementation, development, training, or other professional services are non-refundable once the service has commenced or has been delivered, except where otherwise agreed in writing or required by applicable law.
4. Cancellation Policy
Customers may cancel future subscription renewals, where applicable, through their account settings or by contacting our support team before the next billing cycle.
Cancellation of a subscription stops future renewals only. It does not entitle the customer to a refund for the current billing period unless required by applicable law.
5. Duplicate or Incorrect Payments
If you believe you have been charged twice for the same order due to a technical error, please contact us promptly with your payment details.
After verification, any confirmed duplicate payment may be refunded or adjusted, as appropriate.
6. Failed Transactions
If a payment is deducted from your account but your order is not confirmed due to a technical issue, the transaction will be verified.
Where applicable:
- the payment may be automatically reversed by your bank or payment provider, or
- we will assist in resolving the issue after verification.
Processing times may vary depending on your payment provider.
7. Exceptional Circumstances
Requests relating to duplicate payments, technical errors, or other exceptional situations will be reviewed individually.
Any accommodation provided is at the sole discretion of InsightAxis Consulting (OPC) Pvt. Ltd., unless a refund is required by applicable law.
8. Chargebacks
If you initiate a chargeback or payment dispute without first contacting us to resolve the matter, we reserve the right to:
- Suspend or terminate your account;
- Revoke access to purchased content while the dispute is pending; and
- Provide relevant transaction records to the payment processor or financial institution in response to the dispute.
9. Consumer Rights
Nothing in this Policy limits or excludes any rights or remedies that cannot be excluded under applicable law. Where consumer protection laws require a refund or other remedy, those legal rights will apply.
10. Contact Us
If you have questions regarding this Refund & Cancellation Policy, please contact:
InsightAxis Consulting (OPC) Pvt. Ltd.
Email: support@lmsdemo.insightaxissystems.com
Website: https://lmsdemo.insightaxissystems.com
Business Hours: Monday to Friday, 9:30 AM to 6:30 PM (IST)
11. Acceptance of Policy
By purchasing any course, subscription, digital product, consulting service, or other offering from InsightAxis Consulting (OPC) Pvt. Ltd., you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy before completing your purchase.